FAQ’s

What are the benefits of renewable heating technologies?

Unlike costly fossil fuels which are dwindling fast, renewable energy is readily available and effectively infinite. Renewable heating systems offer a cost-effective, reliable and energy-efficient way to help us reduce our carbon footprint, and could also deliver long-term fuel savings.

By installing a renewable heating technology, you could also be eligible for long-term payments for the energy you produce, through the government’s Renewable Heat Incentive (RHI) scheme.

What is MCS

The MCS (Microgeneration Certification Scheme) is an independent scheme that certifies microgeneration products and installers in accordance with a set of quality standards. MCS is designed to provide a minimum level of protection and assurance to consumers as well as a sign of quality for MCS installers to show their customers.

Who can apply for the RHI

Depending on meeting the eligibility criteria anyone can apply. That includes people that own the homes they live in, social landlords and self-builders. If you have previously received public funding for your heat pump system, such as the Renewable Heat Premium Payment, this must be declared as part of the application process.

What happens to the RHI payment If I move home

RHI payments can only be made to the owner of the heating system. If you sell your home, you will in effect, be selling your heating system and you will no longer be eligible to receive payments. The new owner may be eligible to claim payments for the remainder of the seven years.

Will Air Source Heat Pumps work in winter?

Air source heat pumps have the capability to remain efficient even in extreme cold; they continue to function down to -20°C.  As average winter temperatures in England are around 5°C there should never be a problem.  This is a very popular system in Scandinavian countries where the temperature is considerably lower for longer periods than we experience.

Do I need underfloor heating for a heat pump to work properly?

Underfloor heating operates at a lower flow temperature than some other forms of heating, such as radiators.  All heat pumps operate at a higher efficiency when used with a lower flow temperature distribution system.  Some heat pumps can only be efficiently used with underfloor heating.  We use heat pumps that operate efficiently at low and high flow temperatures.

Can I keep my existing radiators?

In most cases your existing radiators will be adequate with this system, however it is recommended that underfloor heating is used where possible in order to maximise the efficiency.  In certain cases it may be necessary to increase the sizes of radiators due to this system running at a lower flow temperature than a boiler would.

Lifespan and operation

The lifespan of a heat pump varies for different types and brands, but in general a heat pump from a good manufacturer should last between 20 and 30 years.

A major advantage with a heat pump is that it requires minimal maintenance and attention. If it is installed correctly you can almost forget that you have one. It should work every day, all year, making your home warm and comfortable.

Does a heat pump need planning permission?

The government plans to make air source heat pumps permitted development in the future. This means they will not need planning permission and a home owner that is not in a conservation area or a listed building will be able to proceed without permission. However, currently air source heat pumps do technically require planning permission and we can assist you with this process.

How much does it cost to install a heat pump?

There is no general answer to this question. The cost depends on your house, energy consumption and what features you want. We can come out to you and give you a precise quotation depending on your circumstances.